Refund Policy

**Refund Policy for Elevated Arms LLC**

At Elevated Arms LLC, we strive to ensure your satisfaction with our products. This Refund Policy outlines our guidelines for processing refunds. By purchasing our products, you agree to adhere to the terms described below.

**1. Eligibility for Refunds:**

– **Product Condition:** We accept returns for refund or exchange within 30 days of the original purchase date. To be eligible for a refund, the product must be unused, undamaged, and returned in its original packaging.

– **Proof of Purchase:** To initiate a refund, you must provide a valid proof of purchase, such as an order confirmation email or receipt.

**2. Refund Process:**

– **Contact Us:** If you wish to return a product for a refund, please contact our customer service team at [info@elevatedarms.com](mailto:info@elevatedarms.com) to initiate the return process. Please include your order number and reason for return in your communication.

– **Return Shipping:** You will be responsible for shipping the product back to us. We recommend using a trackable shipping service to ensure the safe return of the product. Shipping costs are non-refundable.

– **Refund Processing:** Once we receive the returned product and verify its eligibility for a refund, we will process the refund to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.

**3. Exclusions:**

– **Custom Orders:** Products that have been customized or personalized according to your specifications are not eligible for refunds unless they are defective or damaged upon receipt.

– **Clearance Items:** Clearance or final sale items are non-refundable and cannot be returned unless they are defective or damaged.

**4. Damaged or Defective Products:**

– **Replacement:** If you receive a damaged or defective product, please contact us immediately at [customerservice@elevatedarms.com](mailto:customerservice@elevatedarms.com) with photos of the damage or defect. We will arrange for a replacement or refund, depending on your preference and product availability.

**5. Contact Us:**

If you have any questions or concerns about our Refund Policy or the process for returning a product, please contact our customer service team at [customerservice@elevatedarms.com](mailto:customerservice@elevatedarms.com).

**Effective Date: March 19, 2024**

By making a purchase from Elevated Arms LLC, you acknowledge that you have read and agreed to our Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.

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